ServiceVantage Solutions assist you and your customer in providing a complete solution from beginning to end that includes pre-sales, implementation and post-sales with Westcon’s network convergence products.
Knowledgebase Assistance – access to the collective knowledge and experience of our technical services organization.
Design / Quote Assistance – access to engineers to help in the preparation of complex designs and pricing quotes.
Front-Line Assistance – access to engineers to help you evaluate, prepare, present and configure a customer solution
Consulting Services – used for advanced, customized network service requirements that include on-site and external audits, needs assessments, policy reviews.
Staging Services - provides basic staging and configuration services
JumpStart Services – provides short-term, certified engineering resources for cost-effective remote telephone assistance during installation and implementation.
Installation Services – on-site installation of specified products offered during regular business hours
ExpertHelp Remote Technical Services – provides certified engineering resources for timely, cost-effective assistance with configuration, implementation, upgrades and troubleshooting.
Managed Services – provides offloading of the daily management of products
