A. Cisco offers your customers innovation, modular products, upgrade paths and investment protection. Cisco Certified Refurbished Equipment enables you to offer the same value to your price sensitive customers.
Q. Is Cisco Certified Refurbished Equipment reliable and safe to use in my customers' network infrastructure?
A. Yes. Cisco Certified Refurbished Equipment is remanufactured to factory standards and is backed by the same technical support and warranty as new product.
Q. What is the process for refurbishing equipment?
A. Cisco's Certified Refurbishing process consists of:
• Testing and refurbishing to factory specifications by ISO Certified Cisco Contract Manufacturers
• Upgrading equipment in compliance with Engineering Change Orders (as applicable)
• Installing a fully licensed version of the latest shippable revision of IOS software
• Burn-in testing to verify the quality of the refurbishing and screen out defects
• Applying cosmetic repairs to ensure the product looks like new
• Performing quality inspections throughout each step of the refurbishing process
Q. Is Cisco Certified Refurbished Equipment eligible for SMARTnet support?
A. Yes. Cisco Warranty and SMARTnet support applies to both current and eligible End-of-Sale Cisco Certified Refurbished Equipment. Cisco will continue to support and service End-of-Sale products until an announced end-of-hardware support date (typically 5 years after End of Sale).
Q. Can Cisco Certified Refurbished Equipment be leased or financed?
A. Yes. Cisco Capital offers a variety of easy and flexible financing programs. Combining these programs with Cisco Certified Refurbished Equipment will enable your customers to lower total cost of ownership, simplify operating budgets, and make the most of their capital budgets.
Q. Is Cisco Certified Refurbished Equipment available worldwide?
A. Cisco Certified Refurbished Equipment is currently offered for sale in the United States, Canada, Australia, Japan, Korea, and select countries in Africa, Europe, the Middle East, and Asia.
Q. How do I check the current inventory of refurbished equipment?
A. Log in to the portal using your CCO login at the Cisco Certified Refurbished Equipment website:
www.cisco.com/go/remarketing
Q. What do I do if I cannot find the inventory or have a need for a higher quantity than is listed?
A. If you cannot find the inventory you are looking for, please do the following:
• Contact your designated Remarketing team contact.
• Please check back. The Cisco Website lists inventory that is currently in stock and ready to ship. Inventory changes with new arrivals daily.
Q. What is the ordering process?
A. After verifying availability, contact your distributor for purchase price and ordering instructions.
Q. What are the lead times?
A. Products in inventory can generally ship the same day the Purchase Order is received.
Q. Can DVARs purchase direct from Cisco?
A. No. Cisco Certified Refurbished Equipment is available through an Authorized Cisco Distributor.
Q. Is Cisco Certified Refurbished Equipment eligible for opportunity specific special pricing?
A. In some cases Yes. Contact your Channel Account Manager (CAM) or Remarketing Account Manager to qualify the opportunity and determine special pricing eligibility.
Additional Information
For more details please visit www.cisco.com/go/remarketing
