ServiceVantage Solutions assist you and your customer in providing a complete solution from beginning to end that includes pre-sales, implementation and post-sales with Westcon’s network security products.
Knowledgebase Assistance
Access to the collective knowledge and experience of our technical services organization
Design / Quote Assistance
Access to engineers to help in the preparation of complex designs and pricing quotes
Front-Line Assistance
Access to engineers to help you evaluate, prepare, present and configure a customer solution
Consulting Services
Used for advanced, customized network service requirements that include on-site and external audits, needs assessments, policy reviews.
Staging Services
Provides basic staging and configuration services
JumpStart Services
Provides short-term, certified engineering resources for cost-effective remote telephone assistance during installation and implementation
Installation Services
Onsite-site installation of specified products offered during regular business hours
ExpertHelp Remote Technical Services
Provides certified engineering resources for timely, cost-effective assistance with configuration, implementation, upgrades and troubleshooting
Managed Services
Provides offloading of the daily management of products
